The company is an international enterprise headquartered in the United Kingdom, with operations in Asia, Europe, and the Americas. The Desa Cemerlang branch is responsible for the printing and supply of adhesive labels and stickers for the electronics, computer, audio-visual, and related industries.
Qualifications
- More than 3 years’ experience in product quality management.
- Good experience in customer complaint handling.
- Good experience of quality control and quality assurance in line.
- 8D/FMEA/quality control plan implemented.
- Strong communication skills.
- Good problem-solving ability.
- Positive learning ability.
- Clear logic analysis ability.
- Good oral English, Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority.
Roles & Responsibilities:
- Customer Quality:
- Regular visit and liaise with customers SQE on quality, reports and requirements related issues.
- Ensure that all Risk Analysis, non-conformance reports and customer feedback/8D is fully processed and corrective and preventive actions taken.
- Monitor and keep track of RCA and CAPA with Manufacturing Process Owner to ensure effectiveness.
- Regular sharing of SCAR status and follow-up actions on RTV.
- Ensure that all statutory, regulatory and products cleanliness requirements are taken care of and follow-up.
- Ensure Customer Spec, SOPs and Work Instructions governing criteria for work practices are prepared and available at the point of use and are followed.
- To monitor and audit the effectiveness of PMP, SOPs and Work Instructions and ensure remedial actions are promptly taken.
- Supplier Quality:
- Liaise with suppliers CQE on quality, reports and requirements related issues.
- Liaise with suppliers for quality discrepancy and follow up the improvement actions from suppliers.
- To be lead for supplier quality audits.
- Internal Quality:
- Enhance internal quality control system and workflow to improve efficiency, drive quality improvement project.
- Work with Operations and NPI for process and product improvement activities.
- Work with functional team to define inspection criteria to ensure supplier process capability is effective to meet product requirements.
- Assist in FA and New Sample Submissions when needed
- Recommends Quality, EHS and RBA improvement plan
- To carry out the project management or ad-hoc projects as assigned from time to time.
- Handle and respond corporate Ecomatrica Platform
- Handle and mange ISO9001 & ISO14001
- Manage material TDS, RoHS, Reach and chemical substance system and customer audit.
- Handle Order Tracking Report