QUALIFICATIONS
- Education: Bachelor Degree or Diploma in Hospitality Management. Graduates Bachelor Degree from other related field.
- Experience: Minimum three years work experience as Deputy Manager, Assistance Operation Manager or Hotel Manager in a property required. Property Management Software, Revenue Management experience desired.
- Language Skills: Excellent knowledge of English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondence, and message. Bilingual language preferred.
ESSENTIAL DUTIES & RESPOSIBILITIES:
- Work alongside all Section Heads to ensure each individual department delivers a consistently high standard of guest service.
- Achieve business objectives, monitoring occupancy rates and room rates to ensure maximizes the profitability of all outlets.
- Maintain effective cost controls in all areas, assist in the preparation of annual budgeting and monthly forecasting along with section heads.
- Implement strategic initiative and direct the hotel main operations including quality, standards, cleanliness and guests satisfaction.
- Monitor the coordination between all departments for smooth and efficient operations.
- Proving timely and constructive feedback to all direct reports as and when required either formally or informally, be available on call 24/7 to resolve any urgent problems on emergencies.
- Carry out Inspection of all departments with Section Heads for presentation, cleanliness, ambience, service readiness, staff grooming and hospitality culture.
- Conduct regularly meeting will Section Heads and Hotel Manager to discuss routine operational matter, departmental performance, sales targets and reviewing guest feedback, etc.
- Key Performance Indicator: Employees Turnover and Labour Cost, Gross Operating Profit, Cost per Occupied, Guest Satisfaction Score.